24h Service

In pursuit of the customer-oriented philosophy, Comac provides customers with a 24-hour service, from Monday to Saturday , even for systems out of warranty.
Pre and post sales technical assistance is a fundamental element of the relationship between Comac and its customers, our team is able to study and implement every request, supporting customers with always prompt and qualified advice.
In case of need, Comac ensures the customer immediate technical support so that the resolution of problems and the restoration of the operation of the machines and systems take place in the shortest possible time; the Comac technician provides the customer with the necessary information on checks and operations to be carried out on the machine to restore operation or via a remote connection from the office capable of carrying out a system diagnostics independently.
Some systems are also equipped with a webcam that allows the Service to see any problems in progress in real time.
There are several ways to contact technical assistance: the following are the services and contact methods accepted at any time of the day.

Day assistance service

From 08:30 AM to 5:30 PM, the person in charge of this service is the Technical Assistance Office.

Evening assistance service

From 05:30 PM to 11:30 PM, the person in charge of this service is the Technical Assistance Office.

For stop of production, please complete and send us the request for assistance by e-mail or via our website. Upon receipt of the request, our technical assistance will contact you again. All other services will be provided on the business day following the request.

Night assistance service

From 11:30 PM to 8:30 AM, the person in charge of this service is the Technical Assistance Office.

For stop of production, please complete and send us the request for assistance by e-mail or via our website. Upon receipt of the request, our technical assistance will contact you again. All other services will be provided on the business day following the request.