SAP Application Management Services (AMS): Customer Application Service with 24×7 Support

The first phase is all about understanding your business and SAP landscape. We begin by reviewing your current SAP systems and processes to identify how they support your day-to-day operations and where improvements can be made. Together, we clarify your business requirements and priorities, and any specific challenges you’re facing.

With this insight, our experts define clear performance goals and outline a tailored service approach that aligns with your company’s needs. Whether you require occasional support or continuous system availability, we ensure our recommendations fit your operational environment and strategic direction. By the end of this step, you’ll have a clear idea of what you want from your SAP Application Management Services and the foundation for a smooth and effective partnership.

Once we know what your goals are, our next step is to help you select a service plan that suits you and your budget constraints. Whether you need constant mission-critical coverage or a “pay as you use” flexible model, we present options: basic plan, enterprise plan, business plan, with dedicated support or hybrid delivery. We assess your total cost of ownership (TCO) so you can compare lowest lifecycle cost with highest service quality. We then tailor the solution to your specific business and ensure its ready for implementation.

We have a plan. Now, the next step is to define the technical and operational foundations needed for smooth, reliable SAP operations. During this stage, our team works closely with you to align all system requirements, ensuring your SAP environment is optimised for stable performance and compliance. We integrate your systems with our service centre and ticket platform to create clear processes for incident reporting, service requests, and change management. Your dedicated Service Delivery Manager coordinates closely with your IT team to establish smooth communication channels and efficient workflows.

Throughout this process, we make sure compliance and governance standards are met. By the end of this phase, your technical foundation will be fully prepared for a seamless go-live, ensuring consistent performance and long-term reliability within your SAP landscape.

During initial stabilisation, our team monitors live operations, tracks incidents, problems, changes and optimizes the environment. We provide dedicated support and use management tools to maintain system performance and deliver efficiency and innovation. Through a comprehensive approach, we proactively identify opportunities for streamlining processes and improving resource utilization to ensure business transformation. We regularly review KPIs and provide the latest insights and tailored guidance on SAP. After all, we’re your trusted partner delivering SAP AMS solutions that are aligned with your specific business needs, not a generic one-size-fits-all.